At Geogenix Health, customer satisfaction is important to us. Due to the specialized nature of our products, we maintain a strict but fair return and refund policy. Please review the following terms carefully before placing an order on https://geogenix.health.
1. All Sales Are Final
- Once an order has been submitted and payment processed, it cannot be canceled or refunded.
- This policy helps ensure product safety, integrity, and compliance with quality standards.
2. Damaged, Defective, or Incorrect Items
- If your order arrives damaged, defective, or incorrect, you must notify us within 7 days of delivery.
- Contact us at help@geogenix.health with your order details and clear photos of the issue.
- Once verified, we will send a replacement item at no additional cost, or provide a refund to your original payment method if a replacement is not available.
3. Exceptions – Medical Non-Approval
- If your order cannot be fulfilled due to medical or regulatory non-approval, you will receive a full refund back to your original payment method.
4. Exchanges
- Exchanges are available only if an item is defective or damaged upon arrival.
- Exchange requests must be submitted within 7 days of delivery.
- Items must be returned in their original, unopened condition.
5. Shipping Costs
- Shipping fees are non-refundable once an order has shipped.
- Customers are responsible for return shipping costs in the event of an exchange or replacement, unless the return is due to our error (e.g., wrong or defective item).
- We recommend using a trackable shipping method for all returns.
6. How to Request a Refund or Exchange
To initiate a return, exchange, or refund request:
- Email us at help@geogenix.health.
- Provide your order number, details of the issue, and supporting photos (if applicable).
- Our support team will review your request and provide next steps.
7. Contact Us
If you have any questions regarding this Refund & Return Policy, please contact us at:
📧 help@geogenix.health
